SHIPPING COSTS, EXCHANGES AND RETURNS
Once we receive your order in LA VALETA we will proceed to send your espadrilles to Australia. You will receive your order in a period of approximately one week, in the delivery address that you indicate to us.
Shipping costs will be assumed by the customer, and range between 16 or 25 Australian Dollars depending on the weight of the espadrilles chosen.
FREE FIRST CHANGE OR RETURN: In LA VALETA we will pay the shipping costs caused by the first exchange or return, being completely free for the customer the first exchange or return.
DEADLINE FOR RETURNING AN ORDER
We hope you have been satisfied with your purchases at lavaletaespadrilles.com, but if you need to make an exchange or refund, you have a period of 15 calendar days from the date of receipt of the order to make it.
CHANGE OR RETURN YOUR ORDER EASILY
In lavaletaespadrilles.com you will be able to make your changes and returns in an easy way. Here are the steps you must follow to return an order:
- Send us an e-mail to info@lavaletaespadrilles.com informing us that you want to make an exchange or a return. In the subject of the e-mail, indicate your name and the reference of the order (you will find it in the invoice).
- We will respond to your e-mail by sending you a return label, so that you can return your espadrilles free of charge.
- Look inside the shoe box for a return form with instructions and shipping packaging.
- Fill in the return form and put it inside the shoe box before closing it.
- Keep the shoe box in the shipping packaging, and affix the return label in a visible place. Then take it to the nearest AUSTRALIA POST office. Don't worry about anything, they know perfectly well how to process your exchange or return, we have an agreement with them.